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HOA Communication Issues that Can Arise Without a Professional Manager on Board

HOA Communication Issues that Can Arise Without a Professional Manager on Board

Managing an HOA without outside help can put significant pressure on the board. Members of the board can only depend on each other as they run the community. However, if tasks are left undone and the board becomes overwhelmed, communication issues arise. Poor communication can seriously affect the community. Thankfully, this can be avoided when the board works with an HOA manager. This manager will relieve a lot of the pressure off the members. They will get in touch with the board, ensuring open communication and transparency. Without the management services, the following communication problems can arise within an HOA:

Ignoring Resident Concerns and Requests

No matter how big or small your community is, residents outnumber the HOA board. Homeowners will always have something to say about the way the board is running the community. An HOA manager will field calls and requests from homeowners. So, without them, the board faces residents themselves.

But as the board deals with the daily community management, they may not give residents their full attention. If board members are overwhelmed, they may not fully grasp the message or situation of homeowners. Sadly, if homeowners are not listened to, they can feel unappreciated. Their requests may not be processed promptly. Also, residents may not trust their board anymore.

Authority Issues for the HOA Board

Often, an HOA manager serves as the leader in the community. While the board has more authority than the manager, the latter establishes community order and structure. Also, the manager can guide the board when they make decisions. Without an HOA manager, the board may face authority issues. A board member may feel they have the most authority. Thus, they think they could go beyond their authority. In addition, if members of the board feel that they have equal authority, nobody may be willing to step up. As a result, the board may not be able to make vital decisions. Also, board members may argue over differences in opinions.

An Emotional Management Approach

An HOA manager is a third party that can stay objective and neutral when handling a community. Meanwhile, board members are residents, which means they are impacted by the way their community is handled. Because of this, board members can become emotional when they handle community matters. However, an emotional approach to management can lead to homeowner complaints and lawsuits. Also, a board that takes an emotional approach may not be able to keep confidential matters private.